Customer Service Experience at Bovada

You know, you can read a lot in these sportsbook reviews about the concept of "customer service" and how that really enhances the whole customer experience. But how? What exactly does customer service do? And at a place like Bovada, how does that make it easier for you to be a customer, and why should be a factor in determining where to bet on sports?

The answer is that customer service has to facilitate any and all aspects of the relationship a consumer has with the gaming destination because it is perhaps the most important part of that relationship.

Think about it for a minute; you go to a website and look around. That acquaints you with what they have to offer. If they are creative, they have something very attractive for you to take advantage of.

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But for any of these organizations, their actual contact with the public is represented through their customer service department. It is, in effect, the "face" of the sportsbook as far as its patrons are concerned.

While it is true that a customer may never make contact for the sake of getting support, they know it is always there if they need it. And the folks at Bovada want their patrons to know that they should never hesitate to get in touch if they have a problem, question or concern.

Among other things, the customer service department can deal with any issues that come up with regard to technical problems on the website. That is, if the customer can not access the site, or if they are having a problem with the software, those matters can be dealt with by the customer service people, who can find the right people to get the issue resolved.

They can also answer any and all questions that have to do with bonus offers at Bovada. You may be qualified with one of these bonuses when you sign up, and they can guide you through the process of what you have to do to fulfill the requirements. And there may be specific codes associated with certain bonuses, and you may contact customer service to help you with that as well.

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You can touch base with customer service to walk you through the various deposit methods you can use, what the minimum and maximum deposits associated with those methods are, and even which one may suit your needs the best.

And of course, on the other end, when it is time to make a withdrawal, that is a situation where you may seek assistance from the customer service department.

There are many more duties that they can fulfill, but in short, the purpose of the department is to make Bovada patrons as satisfied as possible, whatever it takes.

And, we might add, whenever it is required. When considering a Bovada customer service review, you take note that the best departments are those that are always accessible, and so Bovada has established a toll-free phone that is open to its customer base (and that includes U.S. clientele) 24 hours a day, 365 days of the year, at 1-888-263-0000.

Bovada’s Customer Service Earns High Grades

And great customer service also entails different ways for the customer to access it. Bovada has an email as well, and then there are representatives available through a live chat apparatus.

And they have people ready to communicate in three different languages -  English, Spanish and Portuguese.

What's perhaps most important is that because Bovada's clientele is principally the "casual" bettor, the customer service group is a valuable way of making every feel at ease and comfortable in the relationship.

About the Author

Charles Jay is unlike most analysts associated with handicapping and the gaming industry, in that he also has had extensive experience in the so-called "mainstream" media as well.

He has been involved with professional sports industry for almost two decades, working in all capacities, as a matchmaker, booking agent, manager, and also as an editorial consultant on USA Network's "Tuesday Night Fights," which, for a time, carried "Charles Jay's Line" on upcoming fights. As a broadcaster, he has called world title fights around the world for various outlets, and has served as a color commentator for Sunshine Network and Prime Network.

His radio experience includes being the host of numerous programs, including "Sportswatch with Charles Jay" on KDWN in Las Vegas, "Total Action" on WAXY 790 in Miami, and "Charles Jay's Winning Edge", syndicated into 55 markets by the American Radio Networks, and he's done podcasts on all subjects related to sports, gaming and popular culture.

Working within the casino industry, he has a special events consultant for Casino Magic in Mississippi, as that venue established itself in the early 1990s as a hotbed of boxing activity in particular. Prior to this, he had been engaged as a casino gaming columnist for, among others, Casino Player, Card Player and Sports Form (now known as Gaming Today), specializing in blackjack. And later on, his investigative series on boxing, entitled "Operation Cleanup," won him much critical acclaim, including the 2003 "Dignity" Award, in the category of "Best Sports Writer," as bestowed by the Retired Boxers Foundation, a non-profit organization dedicated to rendering assistance to ex-fighters in need.

In 2006 he established a content services division of his company, which has eventually evolved in JayWords, and he is arguably the world's most prolific sports & gaming writer, with over 20,000 articles to his credit, the vast majority of which have been sports handicapping pieces. So you might say he has analyzed as many sporting events as anyone alive during this period. He has also brought some interest with his so-called "gimmick" odds on special events, including the Academy Awards, the NFL Draft, and the Super Bowl, for which he posted dozens and dozens of different odds propositions with various sportsbooks.

This renaissance man is a graduate of the University of Miami (Florida) who currently resides in the South Florida area.