Why a Bookie Should Have a Call Center

Why a Bookie Should Have a Call Center

Your sportsbook is beginning to thrive, but you could do without the 3:00 AM phone calls. Dealing with bettors all hours of the day is really diminishing your quality of life.

Having a call center would solve all your problems. No longer would you have to field calls from your players in the wee hours of the morning or when you just sat down to eat dinner.

If you aren’t already, you should be using a pay per head service such as Ace Per Head. The company has been in the online bookmaking industry since 1998. It has also been ranked No. 1 in customer service in each of the last four years. No matter how players you have, they get world class service provided by the best PPH company in the business.

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Utilizing a Call Center Saves Time for Bookies

When you choose to partner with Ace Per Head, one of the biggest advantages is the 24-hour-a-day, 7- days-a-week call center support you receive. Ace Per Head provides you customer service agents that can handle any issue one of your players may have.

The agents are well versed in all things betting, so they are able to answer questions. They also can take care of any sort of technical issue as well. These are things that a business owner shouldn’t have to deal with. As a bookie, these are things that will take away from more important business activities…or sleep!

Using a pay per head service like Ace Per Head that provides high quality customer support will save you and your sportsbook hours of time that can be used for more productive activities.

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Saves Money

As an independent bookie, you might think you could just hire your own staff to take care of your day- to-day operations. You could hire a few customer service representatives, but you likely would not get the quality or expertise that you would with Ace Per Head.

In a dedicated sports betting call center, you need industry professionals that understand sports gambling. If one of your players calls about losing a bet, the agent needs to understand why the player lost and explain it clearly. Hiring one of your friends off the street is not the answer. They simply will not be able to provide the level of service that Ace Per Head does.

There’s More

It’s also likely that some of your players will come from other countries around the world. English will not be the first language of some your players, but it is the language of Ace Per Head. The company features a staff that speaks perfect American English and will be able to assist customers that call in from other countries.

The bottom line is that you are in the business to make money. In order to make money, you need to grow your player base. In order to grow your player base, you need time to do it. Investing in your business with Ace Per Head will give you the time needed to go out and add customers to your sportsbook.

Save time and earn more by partnering with Ace Per Head, which features a 24-7 customer service call center.